Warning!!!! Warning!!!!!!!! Warning!!!!!!!! This blog is a complete rant. The kids and I had to go to Safeway today on our way home from school. To begin with this is not a good idea. It is lunch and nap time, but I just needed a couple of things. We get out of the car the kids get into one of those driving carts and we are on our happy way. We are very successful in the store. We find everything we needed and we head up to the checkout. The store is very quite so I know we are going to make it through this whole journey. I step in the only line open and am standing behind another women who is checking out. Brandan decides to look at the candy then to touch the candy. Time keeps going and the lady in front of me is still talking to the check out lady about some shrek movie tickets she gets for buying certain items. The checkout lady is rudely telling her that she can't help her. By this time Brandan is trying to open the wrappers. I really don't blame him it is lunch time. Safeway has still not opened another line, I guess they mean business when they say threes is a crowd. There was only me waiting for 10 minutes. Now the manager has come and is helping the lady. He is able to get her movie tickets and she is on her way. I step up, the lady did not apologize for my wait, the manager is standing there talking to her about something not even related to the lost tickets. I am getting very angry at this point. Not only did she not apologize she didn't even greet me. After everything was rang up she finally spoke and asked if I needed help out. I was afraid to say yes, but I had to. It took another ten minutes for someone to come up and help me out. By this time I said I can just help myself out. A man who works there says oh, do you need help out. Oh my goodness I had it!!!!!!!!!!!!!!
The moral of the story is, I will never go back to SAFEWAY for a few items. I know I will pay more at Roth's, but you can't beat their customer service.
Friday, May 4, 2007
Customer Service
Posted by Happy McNally Mom at 3:13 PM
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8 comments:
Hilarious! It's amazing how fast I forget those days, but I had plenty!
Now, the girls and I are a well oiled machine. We divide and conquer to retrieve our prey. Then we meet at the self check-out line with our goods. Finally, we pick someone to race, unbeknowns to them. We always win, because we have mastered the art of the self check-out. It's very fun.
But as for those days...the first thing I always did was to go to the deli and get a chicken leg or something for them to gnaw on while we shopped. I was always handing the cashier an empty, greasy deli bag of some sort. Inevitably the bar code was always ripped, but hey! I had happy kids! : )
I shop at Roth's.
I'd go to Roth's too.
My family has a thing against Safeway....
Oh the horror! What is it about safeway? My kids can do the bank, post office, blockbusters and Costco all in a row, but Safeway is always a fiasco. I have a theory; the person who decided to put the candy at the checkout line hated their mother.
Nightmare! It looked like he was doing pretty great at Target the other day :) Safeway is the devil's store.
I think part of cashier training ought to be the checkers taking two year olds through the checkout stand and waiting for 10 minutes!! Then they would get it.
I try to shop without any kids-it sends me into a total frenzy at any store!
Odd, I do find Safeway annoying here in Salem. When I lived in Seattle it was actually one of the better choices.
Yes, you can't beat Roths for a quick stop. Customer Service is super important. Sorry you were treated so rude. I guess those things happen sometimes, it's just not fun when it does.
Oh my dear Kristan. The same thing happened to me the last time we were there. Instead of the lady ahead of me having a point to her discussion with the cash register lady, in my situation-they just were shooting the breeze. You would have thought that with all the commotion my kids were making, they would think to at least pay attention to us and tell us to be quiet. Errrr!
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